Maintenance One
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The M1 system is a fully featured, low risk and cost effective system that will increase guest satisfaction, support workforce mobility and save you thousands of dollars every year. The system will help you retain your guests and ensure they feel like your number one priority from the moment they arrive. M1 will impact your property in five key areas:
- Increase operational effectiveness and efficiency
- Protect revenue via guest satisfaction
- Maximise investment in assets
- Ensure compliance
- Keep you ahead of the competition
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New M1 Components
M1 Service Centre
Streamlining guest requests and empowering staff to heighten service levels
The M1 Service Centre further enhances M1 by providing centralised control for requests across all departments. This module is essential for hotel call centres and operators to coordinate and streamline work requests for housekeeping, engineering, concierge and other departments.
The system provides instant access to request status and displays alerts when requests are completed. The M1 Service Centre is integrated with the Opera Property Management System, which can link with guest names and details when relating to requests and guest rooms.
Communications Pack
All staff are now responsible for logging requests through the M1 Communications Park. Requests can be made via room telephones or from PCs, and can be recived and responded through DECT phones, email, pagers, portable radios, PDAs, SMS or on screen. Your workforce is now more mobile and able to respond quicker.
Reporting
Extended reporting including graphical drill down reports are now available, with enhanced information relating to guest requests and updated status reports.
Implementation List
M1 installations completed with ongoing support services:
- Cable Beach Resort Broome
- Mounts Bay Apartment Hotel Perth
- Novotel Glen Waverly
- Manly Pacific Hotel
- Ibis Hotel Perth
- Mercure Hotel Perth
- Seashells Resort Mandurah
- Mirvac Hotels and Resorts across Australia including
- Sea Temple Port Douglas
- Citigate Perth
- Citigate Melbourne
- Cairns International
- Citigate Central Sydney
- Sebel Parramatta
- Sydney Marriott
- Sebel Citigate King George Square Brisbane
- Sebel Citigate Albert Park Melbourne
- Quay West Resort Bunker Bay
- Quay West Resort Magenta Shores NSW
- Ayres Rock Resort
- Novotel Atrium Darwin
- Thakral Shopping Centres
- Shangri-La Marine Cairns
- Novotel Langley Perth
- Sofitel Melbourne
- Mercure Hotel Sydney Airport
- Pullman Hotel Olympic Park
- Centro Bankstown Shopping Centre
- Westralia Square (office tower)
- Westralia Plaza (under construction)
- Radisson Resort Fiji