Helpdesk
The help desk software has a number of unique features, which have been developed in conjunction with, and to meet the requirements of various property managers to enable consistent and accurate input of data and allow for strategic reporting that can be presented in a number of standard formats.
The help desk operation can be accessed by your group via the Internet through a secured Internet address, which ensures the security of your data and identifies those whose access the information.
The Help Desk is a Closed Loop function to ensure the step by step tracking and satisfactory completion of service requests and if required the control of all payments approvals from point of origin to final payment. Reports can be readily developed to suit client requirements.
The system is easily accessed for ad-hoc reports that may be required by the property manager. All data is protected from unauthorised access.
Quality and costing can be controlled as a group rather than as an individual user thus ensuring compliance with clients’ specific requirements.
The HFM system can be customised to meet your property requirements, and is available 24 hours per day 7 days per week.